Help & Support
Find answers to common questions and get the help you need.
Frequently Asked Questions
Find quick answers to common questions about Bema.
General Questions
After completing setup, we prepare your app within 2-3 business days. App Store review typically takes 1-2 days, Google Play is usually same-day. Total time to launch is usually under a week.
Yes! All plans include technical support. Starter gets email support, Growth gets priority support with faster response times, and Pro/Enterprise get dedicated support with a direct line to our team.
Pricing & Billing
We'll notify you when you're approaching your limits. You can upgrade anytime, or we'll charge overage fees at competitive rates. Your service will never be interrupted without prior notice.
Absolutely! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades take effect at the start of your next billing cycle.
We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor. Enterprise customers can also pay via invoice with net-30 terms.
Features & Functionality
Yes! You can customize colors, logo, fonts, and branding. The app will be published under your brand name on the App Store and Google Play. Higher-tier plans offer more customization options.
We provide native iOS and Android apps, plus a web dashboard for management. All plans include mobile apps, and higher tiers include additional platform support.
Technical Support
Absolutely. We use industry-standard encryption for all data in transit and at rest. Our infrastructure is hosted on enterprise-grade cloud providers with SOC 2 compliance. We never sell or share your data.
Pro and Enterprise plans include API access for integrations. You can connect with your CRM, analytics tools, payment processors, and other business systems. Our team can help with custom integrations.